When ordering online we know that it can sometimes be difficult to find all the necessary and useful information about your order and the delivery times and methods. We have put this page together to help you understand our delivery process in a bit more detail.
Delivery in India
Indian orders are sent using either, BlueDart, Delhivery, or DTDC, depending upon your pin code, and should be with you within 2 to 5 working days, including weekends. Please note that these times are not guaranteed by us and are just estimated from the respective courier companies. For more information, you can refer following contacts;
- BlueDart: https://www.bluedart.com, or call customer support at 1860 233 1234
- Delhivery: https://www.delhivery.com, or call customer support at 0124 671 9500
- DTDC: http://www.dtdc.com, or call customer support at 022 33004444
Delivery in Rest Of World
International deliveries are typically sent via DHL and should be delivered between 3 and 7 working days to Europe and 5 to 7 working days to the Rest of the World. Please note these times are not guaranteed by us and are just estimated from DHL. For more information, you can visit the DHL website at https://www.dhl.com. Please be aware that in certain circumstances overseas deliveries can take up to 4 weeks to arrive – this is very rare, but it does happen occasionally. We also cannot be held responsible for any delays resulting from postponements due to customs clearance, strikes or political/civil unrest.
All orders sent outside of India are shipped on a DDU (Delivery Duty Unpaid) basis and may be subject to local customs import duty which is charged on the value of the purchase. Payment of these fees is the sole responsibility of the customer. Payment of the duty charge is necessary for the release of your order from customs on arrival to your country. Note that no order refund will be accepted in case you refuse to pay for customs fees or incorrect delivery address.
Other Shipping Information
Sometimes we will at our own discretion use a courier for higher priced items both for Indian and international orders. We reserve the right to use whichever delivery service we like, without informing you of a change first. However if a signature will be required for your item due to it being delivered by a courier instead of by our above-listed shipping partners, we will endeavor to let you know. We aim to despatch all packages within 1 working day of your order (excluding weekends) for in-stock items. However, during busy periods this time-frame maybe longer. If you have any questions about your order then don’t hesitate to contact us.